Case Study: Channel 5

Channel Five, a leading UK terrestrial broadcaster engaged Fintech Consultants to undertake a web technical strategy review. This encompassed Five's online properties, including five.tv and related Video On Demand services.

The full range of technical solutions and capabilities were assessed including customer relationship management (CRM), single sign-on (SSO), customer registration and authentication capabilities. Existing and emerging technical capabilities were assessed against stakeholder requirements, resulting in the production of a sustainable technical roadmap. A key focus included recommendations for core content and asset management services and technical infrastructure.

As a consequence of the review, Five adopted a revised approach which more closely aligned technical solutions strategy with both editorial and commercial strategy. Consequently, Five are well positioned to further develop their online offering within the revised technical strategy and supported by reinvigorated technical capabilities.